Effective Date: June 1, 2026

This Privacy Policy describes how CareGleam ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from caregleam.com (the "Site"). By using the Site, you agree to the collection and use of information in accordance with this policy.

1. PERSONAL INFORMATION WE COLLECT

Device Information

When you visit the Site, we automatically collect certain information about your device, including your web browser type, IP address, time zone, and cookies installed on your device. As you browse the Site, we also collect information about the pages and products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this as "Device Information" and collect it using the following technologies:

• Cookies — data files placed on your device that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit allaboutcookies.org.

Cookies may be used to remember your preferences, maintain shopping cart functionality, analyze website performance, and support advertising and marketing activities. You can control cookie settings through your browser preferences.

• Log files — records of actions occurring on the Site, including IP address, browser type, internet service provider, referring and exit pages, and date/time stamps.
• Web beacons, tags, and pixels — electronic files used to record information about how you browse the Site.

Order Information

When you make or attempt to make a purchase through the Site, we collect your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as "Order Information".

When we refer to "Personal Information" in this policy, we mean both Device Information and Order Information.

Text Marketing

If you subscribe to text notifications, you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe or HELP for assistance. Message and data rates may apply.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use Order Information to:

• Fulfill orders placed through the Site, including processing payments, arranging shipping, and sending order confirmations and invoices
• Communicate with you about your order or account
• Screen orders for potential risk or fraud
• Send you marketing communications about our products and services, where you have indicated a preference to receive such communications or where otherwise permitted by applicable law

We use Device Information to:

• Help detect and prevent fraud and security risks
• Improve and optimize the Site by analyzing how customers browse and interact with it
• Assess the effectiveness of our marketing and advertising campaigns

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties only as necessary to operate our business and provide you with our services. These may include:

• Fulfillment and shipping partners — to process and deliver your orders
• Payment processors — to securely handle transaction processing
• Analytics providers — such as Google Analytics, to help us understand how customers use the Site. You can learn more about Google's privacy practices at google.com/intl/en/policies/privacy and opt out at tools.google.com/dlpage/gaoptout.
• Advertising partners — to deliver targeted advertisements as described in Section 4 below

We may also share your Personal Information where required by law, in response to a valid legal request such as a subpoena or court order, or to protect our legal rights.

We do not sell your Personal Information to third parties.

4. BEHAVIORAL ADVERTISING

We may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, visit the Network Advertising Initiative.

You can opt out of targeted advertising through the following links:

• Facebook Ads Settings
• Google Ads Settings
• Microsoft Advertising

You may also opt out of multiple services at once through the Digital Advertising Alliance opt-out portal.

5. DO NOT TRACK

Our Site does not currently alter its data collection or use practices in response to Do Not Track signals from browsers. We will update this policy if our practices change.

6. YOUR RIGHTS

Depending on where you are located, you may have certain rights regarding your Personal Information, including the right to access, correct, update, or request deletion of the information we hold about you. These rights may include:

• EEA and UK residents — rights under the General Data Protection Regulation (GDPR) or UK GDPR, including the right to access, rectify, erase, restrict processing, and data portability
• California residents — rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information (we do not sell personal information)
• All customers — the right to unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us via our Contact Form or by email at support@caregleam.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

To protect your privacy, we may request information necessary to verify your identity before processing certain requests relating to your Personal Information.

Please note that if you are located outside the United States, your Personal Information may be transferred to and processed in the United States or other countries. We take reasonable steps to ensure that such transfers are conducted in compliance with applicable data protection laws.

7. DATA RETENTION

We retain your Order Information for as long as necessary to fulfill the purposes described in this policy, including for legal, accounting, and fraud-prevention purposes. If you would like us to delete your Personal Information, please contact us and we will respond in accordance with applicable law.

8. DATA SECURITY

We implement reasonable technical and organizational measures to protect your Personal Information against unauthorized access, loss, or misuse. All payment transactions are encrypted and handled by PCI DSS-compliant payment providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised effective date.

11. CONTACT US

For questions about this Privacy Policy, to exercise your data rights, or to make a complaint, please contact us via our Contact Form or by email at support@caregleam.com.